I see that you ticket indeed has a "Pending" status, meaning we are waiting for your reply. I will respond to it as soon as possible. Please make sure to check your spam folder :)
In the meantime, please make sure that you are logged into the correct account. I confirm that the game is a part of your GOG library on the one named GoldenSiracha.

@edit: Now I see that you received a reply from support representative to your two previous tickets sent in July (6th and 10th), but those were closed due to inactivity from your side. Please check your spam folder and/or e-mail filters :D