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Time4Tea: I agree that GOG needs to refocus its business on what makes it unique (i.e. DRM-free), and focus less on money-hungry projects like Galaxy.
This. I tried and actually liked Galaxy for awhile, but unfortunately if you use community patches & mods, Galaxy will throw a fit half the time and refuse to recognize installed games that are modded.

That and Galaxy having higher resource usage than other clients I use. The random hard drive usage spike when I simply have it open doing nothing gets on my nerves, and having started downloads or updates only to have to restart Galaxy to get them actually moving is a headache. And let's not forget Galaxy wanting to redownload and reinstall dlc if you've installed it previously with offline installers. At least that has a workaround.

I rarely use Galaxy because of these issues now, and instead use a third party gaming client.
Post edited November 29, 2021 by Lucian_Galca
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A few things to point out. Big companies sometimes maintain parts of their businesses that aren't profitable in short term. This was the case with Google and YouTube and now a similar thing does Epic with its Epic Games Store. It's a different scale of course, but the rule is quite similar. After nine months of 2021 CD Projekt had 130,68 million PLN income, while GOG 9,21 million PLN loss. That's more or less 7% of the income. While this is not a completely insignificant part, it's perfectly fine to continue the upkeep the service. Of course in the long perspective the aim will be to balance GOG financial results and it probably won't be easy. I don't see a threat of GOG going out of business however. In 2020 the service had the best financial results in its history. We can expect some sort of restructuring going on in the next year though.
Post edited November 29, 2021 by Sarafan
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WinterSnowfall: That's probably for the best... never quite understood why Gwent was handled by the GOG division anyway.
Because it uses Galaxy infrastructure.
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Plan:
Get rid of old userbase.
Push galaxy onto everyone.
Sell drm/online gated products.
Sell epic store games.
Don’t update the website in any way.
Flood the forums with bot accounts.
Be associated with cyberpunk/CDPr.
Attract steam crowd.

And they are not making any money, world has gone mad!
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SCPM: "GOG should focus more on it's 'core business' activity which means offering a hand-picked selection of games with its unique DRM-free policy".
They absolutely should not do that.

"Curation" is and always has been a useless feature that both:

a) wastes GOG's money via GOG paying curators to perform an absolutely useless task

b) repels consumers from buying games that they would have bought from GOG, but cannot do so, because GOG's 'curators' banned those games for no good reason.

'Curation' should be the #1 first thing on GOG's chopping block as they "reorganize" the GOG business.

Doubling-down on 'curation,' however, as that statement indicates they intend to do, is an absolutely horrible idea.

If they keep making bad decisions like that, to double-down on curation, and to misrepresent curation as if it's a core reason as to why people buy from GOG, then they will continue to lose money, and soon the "reorganization" talk will turn into the declaration of bankruptcy on GOG's part.

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Lord_Kane: so what does this all mean? is GOG at threat of closure in the next 12 months? or is that CDPR is willing to keep pumping money into GOG hope that things turnaround? what? The fact they added a useless bot to their support system is to me alone not a good sign.
My interpretation of GOG saying:

a) they are going to "reorganize" their business and
b) the continued & habitual financial losses that GOG takes on most quarters are a "challenge"

...is that CDPR will continue to let GOG operate for a while longer to see if they can change things in order to start making profits with GOG.

But IMO, the connotation behind that PR speak is that they are also implying they will probably close GOG down eventually if GOG keeps failing to make profit.

I'd say it's highly possible that GOG might shut down in the next 12 months. Hopefully that doesn't happen, but it certainly is a reasonable possibility that could happen.

The time for everyone to start backing up their libraries is right now.
Post edited November 30, 2021 by Ancient-Red-Dragon
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Time4Tea: I agree that GOG needs to refocus its business on what makes it unique (i.e. DRM-free)
I agree, and in that regard I think they should try their hand at getting DRM-free movies here again and other DRM-free media, (and this next part many might disagree with me on) even if it's regionally-restricted.

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Edward_Carnby: In my book - this bot can be usefull for simple questions & creating some ease for support team 'cause they don't need to answer this simple questions anymore.
If so, I'm kinda glad for that, I don't have a problem with taking weight off Support's shoulders. Frankly I wish some of the staff were more active in the game forums, actively looking for the most useful threads to sticky.
Post edited November 30, 2021 by tfishell
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SCPM: "GOG should focus more on it's 'core business' activity which means offering a hand-picked selection of games with its unique DRM-free policy".
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Ancient-Red-Dragon: They absolutely should not do that.

"Curation" is and always has been a useless feature that both:

a) wastes GOG's money via GOG paying curators to perform an absolutely useless task

b) repels consumers from buying games that they would have bought from GOG, but cannot do so, because GOG's 'curators' banned those games for no good reason.

'Curation' should be the #1 first thing on GOG's chopping block as they "reorganize" the GOG business.

Doubling-down on 'curation,' however, as that statement indicates they intend to do, is an absolutely horrible idea.
This. They're ignoring alot of old games on the wishlist. Some stuff that Steam and Zoom Platform has, and i'm not even talking about old games from the bigger AAA publishers, but lesser known stuff from smaller publishers and devs. Games that should be easier to get on gog.

And then when they do finally come here after being on other storefronts forever, they have pitiful introductory sales which also doesn't help. Saboteur series was nice to finally see here for example, and I was willing to grab them despite already grabbing 1 & 2 on Steam, but unfortunately the sale prices on the gog versions so far aren't enough given I only paid a few dollars for them in a Steam sale earlier.
Post edited November 30, 2021 by Lucian_Galca
Here is an article about this latest bad news for GOG:

"GOG is losing money and refocusing on ‘handpicked selection of games’"
These latest statements came after disappointing financial results for GOG. The storefront saw a slight increase in revenue but a net loss of around $1.14 million in the last financial quarter. Overall, it’s lost about $2.21 million over the past three quarters compared to a $1.37 million profit over the same period in 2020.
https://www.theverge.com/2021/11/29/22808199/cd-projekt-gog-losses-restructuring-earnings-2021
Post edited November 30, 2021 by Ancient-Red-Dragon
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SCPM: "GOG should focus more on it's 'core business' activity which means offering a hand-picked selection of games with its unique DRM-free policy".
That's the best message from an official I've heard in years, especially since the wording "DRM-free" is seldom to be found on this page nowadays...
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It would be nice if some more attention goes to good old games, not everyone is into the whole no-DRM thing. They can up the price for those and focus on a few very high quality releases. Re-release some classics slightly remastered like Nightdive does it and boost the price. A niche audience is willing to spend more money.
Post edited November 30, 2021 by Chromanin
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tfishell: imo GOG's main concern should be making sure important updates reach here (not necessarily things like achievements or multiplayer, but crucial patches at least), they may have developed a reputation whereby fewer and fewer people are willing to take a chance with new games. But I may be wrong.
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Lucian_Galca: There are several games i've passed buying on gog because of this or lack of mod support (mods being locked to Steam Workshop). Trying to research and keep track of what gog games are not updated is an exhausting chore.
Worry no more, download any workshop mod you want! >>>>> https://steamworkshopdownloader.io/
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I actually think that going ‘back to basics’, as it were, would be a tremendously good thing for GOG. I’m baffled by their apparent desire to ‘compete’ with Steam by becoming more and more Steam-like, rather than focussing on their own unique selling points such as DRM-free. All it seems to have achieved is pissing off their long-time fans, leading some to leave the site altogether, and embroiling them in one PR disaster after another.
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SCPM: "GOG should focus more on it's 'core business' activity which means offering a hand-picked selection of games with its unique DRM-free policy".
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russellskanne: That's the best message from an official I've heard in years, especially since the wording "DRM-free" is seldom to be found on this page nowadays...
Exactly. I see some folks focusing on the curation part of that statement when the real news is them mentioning DRM-free. Iirc, a user had pointed out that new game announcements have even been missing the phrase "DRM-free" on here! That is absolutely huge but only if GOG actually carries through with it and embraces DRM-free (as opposed to doing things like continuing to push Galaxy and talking about "DRM-free" while having client requirements for multiplayer, to access various features, etc.).
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Lucian_Galca: There are several games i've passed buying on gog because of this or lack of mod support (mods being locked to Steam Workshop). Trying to research and keep track of what gog games are not updated is an exhausting chore.
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Starkrun: Worry no more, download any workshop mod you want! >>>>> https://steamworkshopdownloader.io/
That's a good site i've gotten some use out of, but unfortunately there are a number of games that it doesn't support. Blazing Beaks which is on GOG and Steam and has Workshop is just one of many examples.
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Chromanin: It would be nice if some more attention goes to good old games, not everyone is into the whole no-DRM thing.
The people that are "into the whole no-DRM thing" (i.e.,effective ownership of products they buy) are usually quite passionate and loyal about it, as evidenced by some of the "whale" type customers here who have bought several copies of GOG games to giveaway. The fact remains that people who don't care about DRM-free have basically the entire PC gaming market to choose from whereas those of us who do care have this store as the only "big" place at the moment. It is imperative for GOG to be DRM-free to maintain their spot in the market instead of being expelled outright trying to compete with the bigger, badder sharks. There's no reason they can't have old games and DRM-free.

If GOG seriously commits to a focus on desired older titles and DRM-free, I bet a lot of the old-school-minded whale like users would be inclined to spend more (or in some cases, cease current boycotting). Often people will argue "GOG has all the old titles already, the rest are tied up in copyright/ownership/etc dispute". However, this has always struck me as a silly argument as the more time goes on, the more titles become "older". For instance GOG could probably look into getting mid-2000s titles, if not early-to-mid 2010s titles, in addition to much older than that.