So i've sent around 3-4 tickets asking for a refund on Cyberpunk 2077, i've had a reply asking if i'd like the refund to be as store credit, to which i replied no thanks.

Then i've got an email saying "#solved". On two separate occasions! But still no refund.

There's 10 emails received in total from GoG. But yea, no refund.

How can I just get a refund?!

I've been waiting for 3 weeks just for my account to be deleted so you might have to wait a while before the gamer-friendly folks at GOG shower you in money :)

Sorry to hear that mate. That's not good.

I get that they're busy at the moment, but they have replied to me about this, but then stopped replying! Crazy!

Not in any rush for the cash back, just want this sorted out

Well you didn't want store credit, they didn't give store credit. Problem solved! /s

I feel you man, i deletedthe cookies in my web browser 10 days ago. Since then, GOG ask me a security code to log in, but I didn't receive anything (and yes I have checked everthing that needs to be checked with my mail provider). So I have not been able to connect to my main account for 10 days now, I cannot download any games that I have bought during the winter sales.

I created a ticket 10 days ago, no answers.

I created this account just to rant on various thread.

I used to like GOG for the DRM free thing, but not being able to log in to your account for 10 days is morse than any DRM that has ever existed, so I'm considering going full steam.

It is quite possible that no one from support has really worked on your tickets yet. Normally the ones asking if you want the refund as store credit are automatic responses. Same as the ones with #solved.
So for the actual refund you'll have to wait until a real person is working on your ticket. Which at the moment seems to take weeks.

Refunding to store credit is a straightaway process. Refunding to a bank account implies more work for the people in customer service. So there is a small tradeoff. If you do not plan to make more purchases in a while, then it might be worth waiting. If you are going to buy more games soon, then why not keep the store credit.

Also, I have to say that personal experience with customer service in GOG has been very good over the years. They always have done what was in their hands to do. They carry themselves with kindness and grace and more often than not they even have good humour. As a customer I have always felt that they had my back whenever it was necessary to contact them. Compared to customer services from other companies around the world, this is bliss.

Hopefully the management at GOG keeps respecting the value that their customer service staff adds to both customers, the company itself and even to developers. Not bad. Not even half bad.

Still waiting. Guess that's all I can do.

With regards to how long refunds take after someone has dealt with your ticket and responded directly, it is true that store credit would be faster than bank refunds but that's sort of common sense and across the board with any online retailer but this ongoing issue with GOG refunds is not within the same context.

I have tickets in for a couple games, one that isn't even out for another year and gave the confirmation on everything that gog funds is fine. it's been 3 or more weeks now.

Even as long as some retailers have taken over the years to refund or even respond to my support tickets, I am not sure I've experience this kind of prolonged lack of response. The part that concerns me most is the number of posts I've seen regarding this issue and makes me wonder what really is going on.

It's back to other stores until I see how this plays out to be honest.

I hope you get it soon.

(also a head's up that GOG has been locking these sorts of threads as of late...just so you are aware)
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Btw if staff read this thread: maybe refer these user's cases to support staff once in awhile and not just lock the threads and refer the users to the sticky threads?

(that would at the very least likely earn GOG more PR than just locking these sorts of threads and referring people to read the sticky threads)

So in other words: you are advocating that people who post on the forums should receive special privilege & treatment to jump ahead in the line and have their cases looked at ahead/instead of everyone else who didn't happen to post on the forum.

Doing that would be highly unfair to people who didn't post on the forum.

Anyone can post on the forum if they have an account......also the ones posting these threads usually have been waiting for weeks already....tbh I don't see the problem with this.

(also imo it's better than staff closing threads and ignoring people entirely)

Put my ticket in weeks ago and now its marked as solved but hasnt been, how is that "jumping ahead of the line"? Its calling them out for issues in their system and errors. Are people who've got solved tickets but no refunds supposed to go to the back of the que?

I refunded once here in November 2019, and it took 4 days to receive it, however as Wallet. It's much faster as it is internally still booked as income while an monetary refund also has to reverse tax and VAT payments from the country you are living in.

My last ticket about a different issue I send in June '20 took almost 100 days to be answered, with an in between mail informing me, that duo to Covit, things are currently taking longer. So you can guess that tickets are piling up there and sending 5 in a row doesn't make it better or faster.

With your refund, if you have paid via credit card (and and not given your bank account information), it might also take longer until you see it, as the refund is tunneled back to you via the credit card company, who has to look up to which account the credit card is connected to. If you gave account information where the refund has to happen to, you might have given the wrong account number. I would check that too. Otherwise, wait a few more days before contacting them again.

I don't think he's serious. I think he's just calling for them to say something, 'cause on the face of it they wouldn't agree. It's getting to the point some users are starting to suspect that they'll get around to it on the first Tuesday of the month of Never, so it's reasonable to do some call-outs at this point. They can either address what's int the forums, or risk another PR fallout.

EDIT: To be clear, most companies, when you're on hold on the phone, actually give you an ETA on your ticket. They should be dropping such ETAs or # of cases, or something like that to at lest give people something to go on. Are they really still busy processing the fallout from CP2077, or are they trying to pretend they're too busy to avoid all the refunds to help limit the damage of the lawsuit(s)?

You are somewhat right....but also I am slightly serious.....at least for those who have waited 3+ weeks or so with little to no response and/or had their tickets closed when they weren't done.

Beyond being (imo) the right thing to do for GOG(instead of referring them to a sticky and locking their threads and that's it) & a good act of kindness in general, it'd also likely generate GOG a bit of good PR(also it'd somewhat return GOG to the way it used to be, as they did such things long long ago).