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General discussionGOG, what is going on with your sales?(22 posts)(22 posts)
(22 posts)
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This is my favourite topic
Posted October 11, 2022
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DoomSooth: If you have a list of ten games and your third and fifth most wanted are on sale, you buy the one that's more important to you. If you have the money for both, even better. How informed do you have to be?
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Randalator: Why is it such a problem for you that people want GOG to be more customer friendly?
No need to fight guys, we all care about positive customer experience.

As for the OP, let me address the recent situation with our Anniversary Sale - it's definitely not in our intentions to misinform you, or make errors like these the "new normal". Unfortunately, due to majority of our Sales Team suffering from Covid, on top of some of them being on vacations, part of the discount timers was set incorrectly. However, the discounts were brought back on Sunday, and lasted until the planned end of the sale.

I sincerely apologize for any inconvenience this may have caused. Fortunately, the whole team is now back to speed, and we'll try our best to make sure such situations don't happen again in the future. Thank you for your understanding.
Post edited October 11, 2022 by Clownski_
Posted October 11, 2022
Wishing the team speedy recovery and thank you for information Clownski_

I often miss such humane and honest approach in communication.
Posted October 11, 2022
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Clownski_: No need to fight guys, we all care about positive customer experience.
I'm not fighting. It doesn't make sense to me why it doesn't make sense to him. *shrug* Most people have to save for what they want. You buy things as you can afford them. If something isn't on sale, you have the money ready for the next sale, whenever that happens to be.
Posted October 12, 2022
It's not a "new normal".
GOG did similar things for years.
https://www.gog.com/forum/general/list_of_wrong_countdown_timezone_promo_of_gog
Posted October 12, 2022
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Clownski_: I sincerely apologize for any inconvenience this may have caused. Fortunately, the whole team is now back to speed, and we'll try our best to make sure such situations don't happen again in the future. Thank you for your understanding.
Thank you for that and replying, much appreciated.
Posted October 12, 2022
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Clownski_: As for the OP, let me address the recent situation with our Anniversary Sale - it's definitely not in our intentions to misinform you, or make errors like these the "new normal". Unfortunately, due to majority of our Sales Team suffering from Covid, on top of some of them being on vacations, part of the discount timers was set incorrectly. However, the discounts were brought back on Sunday, and lasted until the planned end of the sale.

I sincerely apologize for any inconvenience this may have caused. Fortunately, the whole team is now back to speed, and we'll try our best to make sure such situations don't happen again in the future. Thank you for your understanding.
Thank you for taking the time to reply on the situation. Very much appreciate it.

Hopefully the bumps-in-the-road will even out. ;)
Post edited October 12, 2022 by kai2
Posted October 12, 2022
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kbnrylaec: (...)
date "2037-12-31 23:59:59.000000"
timezone_type 3 ⏲️⏩️🐙
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General discussionGOG, what is going on with your sales?(22 posts)(22 posts)
(22 posts)