First of all, I would like to apologize for the long waiting time, our team is quite overwhelmed recently. I will address both of your tickets asap.

However, I see that your ticket about Metro has a pending status which means that we are waiting for your reply. Our automatic responses usually come with additional questions and your ticket will be visible in our inboxes after you reply :)

As for checking a status of your ticket - you can do this by clicking on the ticket's number via e-mail you receive. "My Activities" page has been disabled on our side, but I am unable to provide an ETA when it will be enabled again :(

At your service o7