I am very sorry to hear that you've lost trust in us, but I understand your concern.

Unfortunately, delays can still happen and we are very sorry for this situation. Currently, we are working hard on making the whole process faster and we hope that you will notice results of that work soon enough!

Please remember that we can always be contacted via chat in case you think that your ticket got lost somewhere. We would like to also ask you to check your spam folders and read our auto-reply messages as those might contain some important questions that need to be answered.

nuts32605, I've replied to your DM. We can continue there :)