saiyanz1980: Has anyone else had issues with customer service contacting you back or ?. I bought 10 games and only 3 work. SO not happy and have emailed them already no response. Any Suggestions or am I just screwed
We're generally able to respond in less than 24 hours, but we're still swamped with work after the Summer Promo.
I sent you a reply just now, please get back to us when you can. My colleagues will investigate your issue today, or tomorrow at the latest.
skeletonbow: GOG support happens during non-holiday weekdays during regular business hours and is located in Poland. They try to respond within 48 business hours, so if you contact them after hours or during holidays or weekends, it may take up to 2 days for them to respond once the next business day begins as support doesn't run a 24/7. Having said that, they generally respond very quickly when the office is open. All you have to do is wait until they're actually working and be patient, they're very good at what they do.
Actually, we do weekends now, though our work capacity is significantly lower then. ;)
