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General discussion (archive)Indie Gala 2(221 posts)(221 posts)
(221 posts)
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This is my favourite topic
Posted February 06, 2012
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Chevve: Indiegala's site says it pretty clearly that the games require Steam, at least compared to other sites that offer direct download who simply have "3rd party program required" hidden in small print.
They didn't have it on the main page. The other sites that have it in relatively small print have it on a page that you have to pass through in order to buy the game. Putting it in a popup isn't good enough... D=
Posted February 07, 2012
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Chevve: You really just bought the bundle without ever looking at the game descriptions? =/ Indiegala's site says it pretty clearly that the games require Steam, at least compared to other sites that offer direct download who simply have "3rd party program required" hidden in small print.

I'm sorry that you didn't get a refund, though. I can't imagine it'd be terribly difficult for indiegala to do that.
No, it didn't say it pretty clearly, since it didn't say so on the main page, or anywhere else I had to pass through in order to buy it. Why would I read the description of a game I already know? And since ALL the games are just Steam codes, why do they require people to look at each and every one of them to ascertain that this is so? I'd expect that information to be clearly displayed on the main page (as it is now, obviously I'm not the only one who's complained about it).
Post edited February 07, 2012 by Wishbone
Posted February 07, 2012
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SirPrimalform: They didn't have it on the main page. The other sites that have it in relatively small print have it on a page that you have to pass through in order to buy the game. Putting it in a popup isn't good enough... D=
Actually, I only knew about the Steam requirement from the previous IndieGala. They were *very* coy about it this time around and I was looking everywhere to see where the Steam requirement was. I'm glad I didn't buy it.

I think I'll stick with the HIB and Indie Royale in the future.
Post edited February 07, 2012 by jamyskis
Posted February 07, 2012
Steam haters, dedicated to ruin every damn topic on gog forums.

THE HORROR...
By buying the IndieGala bundle, you purchase each game in form of a game code that is redeemable on Steam digital store
With big font, on the main page, that even a maximum retard would see it before buying a bundle. This is why no refunds. Stupid people should not have any money to spend in the first place.
Post edited February 07, 2012 by keeveek
Posted February 07, 2012
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keeveek: Steam haters, dedicated to ruin every damn topic on gog forums.

THE HORROR...
By buying the IndieGala bundle, you purchase each game in form of a game code that is redeemable on Steam digital store
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keeveek: With big font, on the main page, that even a maximum retard would see it before buying a bundle. This is why no refunds. Stupid people should not have any money to spend in the first place.
I guess you didn't actually read this thread. That line was added after they received multiple complaints about the 'Steam-only' aspect being mentioned only on the game pages. Liking or hating Steam has nothing to do with it for most people, it's the fact they weren't told they were only buying Steam codes instead of being able to directly download an installer for each game.

Indie Gala's poor customer service in the face of these complaints is a factor that has lead to outrage as well. If they had handled the situation better things wouldn't have escalated to the point they have.
Post edited February 07, 2012 by ABH20
Posted February 07, 2012
In that case, I have to apologize everyone I called stupid.

I knew from the beginning of the first gala, that this is steam only bundle, because I was keeping an eye on the news about it, but I understand some of you might have not been this interested in these bundles to get to that info.
Posted February 07, 2012
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keeveek: Steam haters, dedicated to ruin every damn topic on gog forums.

THE HORROR...
By buying the IndieGala bundle, you purchase each game in form of a game code that is redeemable on Steam digital store
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keeveek: With big font, on the main page, that even a maximum retard would see it before buying a bundle. This is why no refunds. Stupid people should not have any money to spend in the first place.
.
.
so much truth in this post :)
Post edited February 07, 2012 by darknath
Posted February 07, 2012
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keeveek: In that case, I have to apologize everyone I called stupid.

I knew from the beginning of the first gala, that this is steam only bundle, because I was keeping an eye on the news about it, but I understand some of you might have not been this interested in these bundles to get to that info.
You also have to take into account that many of us refrained from buying it not because the bundle was Steam-only, but because many of us already had these games in Steam. The Humble Bundle and Indie Gala at least have a selling point in that you get DRM-free versions of the games included.
Posted February 07, 2012
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keeveek: With big font, on the main page, that even a maximum retard would see it before buying a bundle. This is why no refunds. Stupid people should not have any money to spend in the first place.
Dude, learn to read! They added that in response to Wishbone's complaints:
So, we understand you want to see it more clearly written and we will add text also in the main page on the website ( it is just the second day of sale, forgive us some imperfection ) but we can't issue a refund "because games are not DRM free"
EDIT: I see someone else already told you, never mind. :P
Post edited February 07, 2012 by SirPrimalform
Posted February 07, 2012
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keeveek: Steam haters, dedicated to ruin every damn topic on gog forums.

THE HORROR...


With big font, on the main page, that even a maximum retard would see it before buying a bundle. This is why no refunds. Stupid people should not have any money to spend in the first place.
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darknath: .
.
so much truth in this post :)
Except he was wrong...
Posted February 07, 2012
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darknath: .
.
so much truth in this post :)
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OmegaX: Except he was wrong...
Definitely. There was never any mention of Steam on the main page initially on launch.
Posted February 08, 2012
I knew waaay beforehand that it would be Steam only and I was fine with it. Ill happily put my hand up and say I was satisfied with the pack and its games, Greed Corp and Roboblitz especially!

Grabby Hands FIGHT XD heh
Posted February 08, 2012
I'm really disappointing with their support.

I paid twice for the middle bundle by accident since after I paid the first time, the transaction nowhere could be found, it was not even recorded in my PayPal transaction history. Also when I checked my personal Indie Gala page, even the music albums were not there. So I paid the second time since I thought something went wrong. After that I still did not see any proof of my purchase but I waited for a couple of hours, then both amount got deducted from my account.
After that I contacted the support asking for a refund, but the guy who does the bundle tries to convince me that it's better if I don't ask for the refund, he even mentions the charities, making me feel a bad person if I ask the money back. Lol, I never give to charities with these bundles since I give hundreds of dollars to charities every year. That's why I always choose the developers to give the money to.

Ehh... I will never recommend the Indie Gala to anyone.
Posted February 08, 2012
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amok: More codes:


Your Doodles Are Bugged! - taken
inMomentum - taken
thanks for this one: Zombie Shooter 2 -

edit: it got taken before I could get it...
Post edited February 08, 2012 by abolat
Posted February 08, 2012
Here's the latest chapter in the soap opera that is Indie Gala customer support. I figure that since I started sharing it, I might as well continue.

Here's their latest reply:

In this reply you write:

"I never said I wanted the games to be DRM free"

But in the first email you wrote:

"As you probably know, many people dislike Steam immensely. It is a completely unnecessary extra layer between myself and my games, and I never EVER buy Steam games, except Valve's own (and only retail at that). Since it's their platform, they can tie their own games to it, but for other developers to tie their games into a mandatory 3rd party DRM client is just ridiculous."

Probably our brain is not so big, but we understood that you meant you wanted DRM free games.
If not, apologies.

In the end of the first email you also write:

"Long story short, I consider it false advertising not to mention that all the "games" you sell are just Steam keys. If you can't give me standalone installers for the games, then I think I must insist on a refund. "

We will take only the " I consider it false advertising not to mention that all the "games" you sell are just Steam keys " sentence because it was written BEFORE we added the text explicitly on the website in the beginning of the second sale ( it was just a mistake non intentional, we had this text also in the first sale and 99% of our customers knows we use to give just Steam keys - maybe also Desura in next sales - and they publicly advertise this in posts and forums )

So, sorry for put this text 30 hours late in a sale that probably will stay up 30 days.
Our mistake.

If you feel damaged and want a refund feel free to open a dispute on paypal copying the text of this email and we will issue you a complete refund
within this week. Probably even tomorrow if you do it today.

Sorry for the inconvenience.
And my subsequent reply:

I see that you still stick to the same passive-agressive tone that suits a customer service so well.

The words I used were "mandatory 3rd party DRM client", but apparently the only word you got out of that was DRM. That wasn't my intention, but so be it.

You seem to imply that I am somehow at fault for expecting you to put information relevant to the entire bundle on the page for the bundle, rather than making me check the sub-page for each and every individual part of the bundle, and that naturally you should not be expected to provide correct information until the bundle had been active for a longer time. I have to disagree with your viewpoint, but I doubt there's any point in debating it further.

Finally, you give me useless instructions on how to remedy the situation (which you are now suddenly willing to do, I can only assume that I am not the only one of your customers with a grievance over this issue). You tell me to open a dispute on PayPal in order to get my refund. However, since you have my transaction ID, you ought to be aware that I did not use PayPal to pay for the bundle, but Google Checkout. As far as I have been able to find out, opening a dispute there is not an option. So the question is, do I take this up directly with my bank, or do you have another way of returning my money?
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This is my favourite topic
Community
General discussion (archive)Indie Gala 2(221 posts)(221 posts)
(221 posts)