Posted February 02, 2011
I just checked. The support staff guys still have a pulse.
That said, they're pretty heavily taxed (and yes, we know, and yes, we're working on fixing that). If you sent a message off and haven't heard back in a week or so, a polite follow up is probably a good idea. Also, as mentioned by others, the fora are a good place to get some answers. If the game's not even starting, try all the usuals: redownload, try installing a directory different that the default, make sure that you're running the program as administrator, make sure that all of your drivers are up to date, and try running in windowed mode or in compatibility mode instead of fullscreen / Windows 7 mode.
That said, they're pretty heavily taxed (and yes, we know, and yes, we're working on fixing that). If you sent a message off and haven't heard back in a week or so, a polite follow up is probably a good idea. Also, as mentioned by others, the fora are a good place to get some answers. If the game's not even starting, try all the usuals: redownload, try installing a directory different that the default, make sure that you're running the program as administrator, make sure that all of your drivers are up to date, and try running in windowed mode or in compatibility mode instead of fullscreen / Windows 7 mode.
