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delayedhappiness, please post or DM me the IDs of the tickets you've opened with support (if you can't find it, just open a new ticket and send me that). We'll sort you out :)
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derdeswegen: Same here :-(
I am sorry to hear that, but the only thing I can suggest is to contact support:
https://support.gog.com/hc/en-us/requests/new

I will now close this thread since it's a necro.