It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
low rated
Hi, I've just purchased three games. The Galaxy app is downloading one of them. I am very disappointed with the download speed. It is so slow I thought something must be up with my connection speed because Ive never seen such slow downloads, so i checked the connection but there's no problem, i'm getting 71down/19up as usual. I've restarted the download within Galaxy but after almost an hour it has only downloaded 10Gb. I've excluded Galaxy within Kaspersky Security believing that might be interfering but it makes no difference.

Do I need any reason to request a refund and just forget the whole GOG thing?
This question / problem has been solved by Radiance1979image
avatar
M4rk_B: Do I need any reason to request a refund and just forget the whole GOG thing?
What speeds do you get for the offline installers (non Galaxy)?
Checked my downloads and they are fine so I can only suggest trying the offline installers from the browser. Many websites can get hit with DL due to demand on the servers, you could send in a ticket to customer support to see if they have any other suggestions to improve performance. Another option is to wait an hour or two to see if the issue clears up on it's own.

If you are on Linux you could try a different client like Lutris or Mini Galaxy.
71 down, 7,1 Mb you mean? and only gog.... UK .....10 GB an hour, in all honesty i do between 15 and 18 gb an hour either on steam, ea or og .. 20 if i'm lucky.... i did notice a lot of trouble when i try to download offline installers from the site with continu errors though this might have something to do with firefox.. i wouldn't refund for 10 gb but i would refrain from buying checking now and then to see if the problem resolves its self... there are enough unused mornings or ocasions i go away from home for several hours ;) and with either windows sleep mode or another program where you can set the time for the pc to go to sleep i don;t have to worry with the pc being online all day unattended.

once downloaded you can move files around very easily ( just swap the directory to another drive ) so this would mean you don't have to download again once it is on your pc. it does mean you will need sufficient space available
avatar
M4rk_B: Do I need any reason to request a refund and just forget the whole GOG thing?
avatar
AB2012: What speeds do you get for the offline installers (non Galaxy)?
I haven't tried that route, I suppose I should. I only went with Galaxy because it says it auto-updates the games
avatar
wolfsite: Checked my downloads and they are fine so I can only suggest trying the offline installers from the browser. Many websites can get hit with DL due to demand on the servers, you could send in a ticket to customer support to see if they have any other suggestions to improve performance. Another option is to wait an hour or two to see if the issue clears up on it's own.

If you are on Linux you could try a different client like Lutris or Mini Galaxy.
Seems offline installlers are the way to go then, I'll give that a go.
avatar
Radiance1979: 71 down, 7,1 Mb you mean? and only gog.... UK .....10 GB an hour, in all honesty i do between 15 and 18 gb an hour either on steam, ea or og .. 20 if i'm lucky.... i did notice a lot of trouble when i try to download offline installers from the site with continu errors though this might have something to do with firefox.. i wouldn't refund for 10 gb but i would refrain from buying checking now and then to see if the problem resolves its self... there are enough unused mornings or ocasions i go away from home for several hours ;) and with either windows sleep mode or another program where you can set the time for the pc to go to sleep i don;t have to worry with the pc being online all day unattended.

once downloaded you can move files around very easily ( just swap the directory to another drive ) so this would mean you don't have to download again once it is on your pc. it does mean you will need sufficient space available
Aye, at these speeds it would seem unattended downloading would be the way to go. Thanks for the heads-up about moving the directory. I guess i'll persevere for the time being (he said..tapping foot impatiently)
Post edited June 04, 2020 by M4rk_B
I have noticed that downloading the backups in galaxy is much slower than the old gog downloader. It’s not related to my connection, it just seems to be slower. Like they cap my download speed. It may just be heavy traffic for downloads since I’ve only bought large games recently and only big releases.

That being said, it doesn’t bother me, it’s not like I can’t wait a day to play a game.
avatar
firstpastthepost: I have noticed that downloading the backups in galaxy is much slower than the old gog downloader. It’s not related to my connection, it just seems to be slower. Like they cap my download speed. It may just be heavy traffic for downloads since I’ve only bought large games recently and only big releases.

That being said, it doesn’t bother me, it’s not like I can’t wait a day to play a game.
Yes, and downloads with GOG Downloader was much faster than downloads from website.
avatar
firstpastthepost: I have noticed that downloading the backups in galaxy is much slower than the old gog downloader. It’s not related to my connection, it just seems to be slower. Like they cap my download speed. It may just be heavy traffic for downloads since I’ve only bought large games recently and only big releases.

That being said, it doesn’t bother me, it’s not like I can’t wait a day to play a game.
Can't confirm for my 50 Mbit connection. All types of Galaxy downloads (installs & offline installers) max out the download speed.