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Hijin25.948: Greetings, first of all I apologize for my English, it is not my mother tongue.

I requested a refund and received an email asking me if I would like to receive the GOG bond funds.

My question is, if I should respond in the ticket that I opened or in the mail directly.

Thank you in advance for your help.
to avoid creating duplicate tickets make sure to respond to the original one

you can read more here about delays in response from support:

https://www.gog.com/forum/general/expected_delays_in_support_replies

i'm going to lock this thread to avoid spam

thank you for your patience

all the best