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Community
General discussionGog support is very bad(51 posts)(51 posts)
(51 posts)
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This is my favourite topic
Posted December 06, 2019
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Cambrey: 1.3 billion customers for only 3 customer service workers... They can only do so much.
If Gog really has 1.3 billion customers and that's their support department, I'm beyond impressed they're responding within 48 hours.
Posted December 06, 2019
I beg to disagree. Although it is true, that some time ago, support was almost immediate... They always get back to you, get in depth to the issue at hand and everytime (minus exactly 2, out of like 30 times i needed it), they provide you with working solutions. They are kind and once they get a hold of your ticket, they see it through.

In fact, GOG support is great... Especially if what others said is true (few workers for huge clientele). I myself had many problems with Steam support, instead; but that's another story.

Trust GOG. Give it some time. I bet my head on them and the quality of their services.
Post edited December 06, 2019 by KiNgBrAdLeY7
Posted December 06, 2019
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sanscript: I usually get answers in just a few hours.

Just a thought; perhaps you're ungrateful or disrespectful and uses foul/nasty language in your request...
I assure you this is not the case. I think its because one specific person is replying to me and they might have lots of other tickets too. only if they did live chat.
Posted December 06, 2019
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KiNgBrAdLeY7: Trust GOG.
Is this supposed to be sarcasm? GOG doesnt even respect people who spend their time improving GOG - see how they killed GOG Mixes...
Posted December 06, 2019
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Zrevnur: Is this supposed to be sarcasm? GOG doesnt even respect people who spend their time improving GOG - see how they killed GOG Mixes...
Yeah, unfortunately. Also, i have a bone to pick with curation (turned down Agony Unrated thrice and without adequate reason, kept nice titles away from GOG store)... But support was the topic. I had the best of experiences with support.

#FireCuration

and

#ReviveMixes

though, are on!
Posted December 06, 2019
high rated
Bad GOG Support. Bad!
[rubs GOG Support's nose in mess]
Look at what you did!
Posted December 06, 2019
Be serious people! The OP is unable to buy food because he's not getting his refund within 48 hours.
Posted December 06, 2019
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HunchBluntley: Bad GOG Support. Bad!
[rubs GOG Support's nose in mess]
Look at what you did!
That's funny! funny, funny, funny!!
Posted December 06, 2019
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Cambrey: 1.3 billion customers for only 3 customer service workers... They can only do so much.

That reminds me of this scene from Bruce Almighty.....
(Gog support from 1:08 and on)
(1:24-1:38 as well, and them trying to reply to all our tickets at 2:07)


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falloutttt: them dont have bots here like on steam. as far as i know anyway.

and so, the real people have needs. like sleep, eat, poop, ..i think that's it.

witch is why it may seems like they answer faster on steam, cause bots do the first reply most of the time.
They do here as well....all replies at first are the default "we've gotten your ticket/do you have anything else to add" ones.

===============

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Zrevnur: Edit: I expected this to be joined with my previous post but somehow forum made a separate one?
If it has been 10 or more minutes since your last post it won't auto join them.
Post edited December 06, 2019 by GameRager
Posted December 06, 2019
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That reminds me of this scene from Bruce Almighty.....
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GameRager: (Gog support from 1:08 and on)
(1:24-1:38 as well, and them trying to reply to all our tickets at 2:07)

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falloutttt: them dont have bots here like on steam. as far as i know anyway.

and so, the real people have needs. like sleep, eat, poop, ..i think that's it.

witch is why it may seems like they answer faster on steam, cause bots do the first reply most of the time.
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GameRager: They do here as well....all replies at first are the default "we've gotten your ticket/do you have anything else to add" ones.

===============

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Zrevnur: Edit: I expected this to be joined with my previous post but somehow forum made a separate one?
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GameRager: If it has been 10 or more minutes since your last post it won't auto join them.
No, yeah, but after that the blue guy will takeover.

On steam, at least in my case, the bot was sending me all sorts of info to "help me out" with the problem. And when it din't help, the actual person took over. They do a bit more then those good old gog-bots.
Posted December 06, 2019
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falloutttt: No, yeah, but after that the blue guy will takeover.

On steam, at least in my case, the bot was sending me all sorts of info to "help me out" with the problem. And when it din't help, the actual person took over. They do a bit more then those good old gog-bots.
This is true and I agree.
Posted December 07, 2019
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Zrevnur: They probably prioritize you because you got 1610 games here. They would have to be stupid to let 'whales' wait for support.
I have over 1500 games on GOG, and GOG Support still often ignore me entirely.
https://www.gog.com/forum/general/25_of_my_gog_support_tickets_took_1_week_to_get_the_first_response
Posted December 07, 2019
They've been good to me in the past, even refunding a game that I didn't notice on the store page was incompatible with my OS... but right now it's been almost 4 days with not a word exchanged so far. It's for a game feature not working properly on Galaxy, and I'm waiting to either get it fixed or get a refund.
Posted December 07, 2019
The only time I've needed GOG Support they replied to my ticket in less than 2 hours. They were very helpful, friendly and professional. However, during or immediately after weekends, holidays and big sales you can expect longer reply times.
Posted December 08, 2019
Finally got a reply after 3 days. But they said they can only give gog wallet refund but that’s not what I want. Is that the only option?
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This is my favourite topic
Community
General discussionGog support is very bad(51 posts)(51 posts)
(51 posts)