It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
General discussionNo connection after Big Sur update(2 posts)(2 posts)
(2 posts)
Pages:
1
This is my favourite topic
Posted May 11, 2021
Hello,

after upgrading to Mac OS "Big Sur" I reinstalled the latest Gog Galaxy version.

But after starting it soon brings the pop up: "Connection to Communication Service was lost and could not be restored! GOG Galaxy will now shutdown."

And then shutdown, so no possibility to look into logs or change settings.

What could be done?
Attachments:
bildschirmfoto_2.png (26 Kb)
No posts in this topic were marked as the solution yet. If you can help, add your reply
Posted May 12, 2021
As the first troubleshooting step, we usually recommend to do a "clean install" of the application.
Please follow the steps below and if it doesn't help, contact us via this support form so we can investigate further :)

--

- First remove the GOG GALAXY app from the Applications directory.

- Then please also remove the contents of these directories:
-- /Users/Shared/GOG.com/Galaxy
-- $HOME/Library/Application Support/GOG.com/Galaxy/Configuration

You can open it using the "Go to Folder" command accessible with the Command+Shift+G key combination or selecting Go > Go to Folder from the Finder menu.

- Now restart your Mac, download the current installer from:
https://www.gog.com/galaxy
and reinstall the GOG GALAXY app.
Pages:
1
This is my favourite topic
Community
General discussionNo connection after Big Sur update(2 posts)(2 posts)
(2 posts)