Hello, here I have a problem, a very big worry, which is very annoying for him!

I have cyberpunk 2077 on Gog that I bought on: INSTANT GAMING I have the purchase ticket and the invoice I have the total!

and the game I finished it! that is not the question!

The question is that I wanted to replay it, and there, the game disappeared from my library

Clarification :

(* Yes I did all the options, all the checks etc, I did the total!)

So I strongly hope for a satisfactory explanation, because there, it will not do it! But really not

I bought the game, it's mine so it can't be taken out or whatever!

But if the problem is not resolved very very quickly, I think I would have to file a complaint and do so by the same ocas of the advertisement

The only way to get such assistance is via GOG Support they do not offer support via the forums.

Edit: I did not read that you bought a key via a grey market key reseller, so no, you are out of luck as the key was likely bought via a stolen credit card and put up for sale, your only options are to either swallow the loss or buy it properly from here. Sorry.

9 times out of 10 cases (on Steam) like this turn out to be down to the user logging into the wrong account, often another account they created long ago or something.(yes, even after adamantly claiming it was their only account) Considering this one is 'CyantaGaming' it doesn't exactly strike me as a personal account but one for Youtube or something so that makes it more likely it's not your only account.

I'd at least doublecheck there.

Then there's the possibility the game was revoked if it was bought from a key reseller rather than a legit seller that was selling directly from CDP.

Here's your problem . That webstore is a shady key resller . Haha . No , you just bought a CD key that was originally bought by someone else who asked a refund .

Congrats .

Is that even possible?
If it's a game key, then it must have been bought as a gift. Can you get a refund for a gift purchase?

If it's bought with a stolen CC it'll get revoked. CC whitewashing's been a common thing with game resales for a long time already.

If it is an illegal purchase, yes IE via a stolen credit card. just inform your CC company of the theft and they will invalidate the purchase.

Well, there's your problem. Only thing to do is: swallow the loss and learn from it not to use shady key selling sites.

Yes, but that's not what the previous poster suggested.

The idea was that somebody bought a game code, and then refunded it, but sold the key forward. The exact phrase was "bought by someone else who asked a refund".

I don't think that's possible? But even if it is, wouldn't that automatically make the gift code invalid so no one could redeem it to begin with?

That stolen credit card situation is more likely here yes, but that wasn't the point here. Another possible scenario would be a misused review code, although I'm not sure if there are such review codes for GOG. CDPR even sent Steam keys for Cyberpunk 2077 reviewers, AFAIK.

Who knows anymore, this is why I don't bother with grey market bullshit honestly it always looked pretty suspicious to me. Like I tell friends to avoid even getting gifts for me from such sites way too much risk.

As other users have stated, one of two things happened here:

1) you're using an alt-account and need to log in to your correct account to see the game

or more likely:

2) You bought a key from a grey-market reseller. This key was purchased with stolen credit card details; the owner of the credit card notified the credit card company and the system caught up with the proceeds-of-stolen-goods key and it was revoked.

Solution to 1) is to log on with your other account

Solution to 2) is to raise a complaint with the grey-market reseller, and see if you can get a refund. Depending on how legit they are, you might get one or they might laugh at you. Also treat this as a learning experience; legitimate GoG keys are rarely available legitimately on resellers (the only times that you would see them would be if a dev has a bunch of keys for their own game that they want to sell on elsewhere to make some personal money).

There will be a bunch of people who pile in at this point saying how key resellers are fine, how it's all perfectly legal and fine, and there are only one or two scammers in the big wide world using stolen CCs. Believe them if you want, but remember that today, you got burned.

But in this case, the keys are also sold via retail. The code is in the box, but someone could sell the code without the box.

Honest to god, I will never understand why people use these grey market sites. I mean... just pirate the game, alright? I at least understand that. Much more straightforward. And at least you're not letting any thieves make money that way.

It makes people "feel" they got the game legitimately when they pay for it even though it's a much lower price than it should be. They prefer this placebo over straight up pirating. In their mind, paying = legitimate, no matter what.

They always think "Surely this won't happen to me...." and when it does, they just go through the stages of grief. The OP is currently at the anger part, trying to yell it out loud on the forums in hopes it'll do anything.

This is not the first time that people who bought games (especially Cyberpunk) in grey/black sites come to the GOG forum to complain...
I guess that some people/enterprises use them in order to get cheap licenses for OS and other software, so that they can show something as proof of purchase if inspected. But for games, it makes even less sense.

Guess what? Most (not all, ,but most) scams and confidence tricks rely on the quarry wanting to take an advantage in some grey/black legal area...