It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
General discussionPurchase return(19 posts)(19 posts)
(19 posts)
Pages:
1
2
This is my favourite topic
Posted May 21, 2020
avatar
gamesfreak64: snip.
avatar
MikeMaximus: Turns out there was some confusion on my part, the support ticket was automatically flagged as waiting for reply. And either I didn't receive the follow-up email or didn't read it fully because i was distracted (probably the latter). Then I cleaned out my inbox at some point and lost access to the ticket.

I made a new ticket, replied to it as per the follow-up and it was already taken care of.
well i am glad to read it was fixed...

but i think i may have quoted the wrong post, i thought i was refering to the newly joined member that had problems, or maybe i also quoted him but i forgot ? |◔◡◉| . ?

Anyway i do know i replied to several posts ≖‿≖
Posted May 21, 2020
avatar
gamesfreak64: well i am glad to read it was fixed...

but i think i may have quoted the wrong post, i thought i was refering to the newly joined member that had problems, or maybe i also quoted him but i forgot ? |◔◡◉| . ?

Anyway i do know i replied to several posts ≖‿≖
Haha oops! Well hopefully the new member gets their problem taken care of as well.

Maybe some other people waiting will read this and realize like me that they need to reply if they received a follow up e-mail.
Posted May 22, 2020
avatar
Josep.bondia: ...
avatar
SmollestLight: I am sorry you feel that way. Unfortunately the waiting period continues to be rather long, as our Support Team is still overwhelmed with the backlog. =(

However I can see that we have already gotten in touch with you. Please check your mails and add the following addresses to your whitelist of your provider. It might be that it was flagged as spam:
-@gog.com
-@email.gog.com
-no-reply@gog.com
-no-reply@email.gog.com
I receive perfectly the emails of GoG, I have in my inbox your Mail of offers and those of order when I have made purchases.
I do not have any automatic or manual mail regarding the return claim.
If it is in your hand, please ask me to send it back to me.

Thank you.

Josep.
Posted May 23, 2020
avatar
gamesfreak64: well i am glad to read it was fixed...

but i think i may have quoted the wrong post, i thought i was refering to the newly joined member that had problems, or maybe i also quoted him but i forgot ? |◔◡◉| . ?

Anyway i do know i replied to several posts ≖‿≖
avatar
MikeMaximus: Haha oops! Well hopefully the new member gets their problem taken care of as well.

Maybe some other people waiting will read this and realize like me that they need to reply if they received a follow up e-mail.
yup a big oops for me :D and the longer this current situation lasts, the more oopses may come :D
Post edited May 23, 2020 by gamesfreak64
Pages:
1
2
This is my favourite topic
Community
General discussionPurchase return(19 posts)(19 posts)
(19 posts)