TStael: I am not fond of DRM clients, but I do find Origin the best, and for the moment necessary.
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Necessary as in Dragon Age - but I am no longer sure if Dragon Age IV will really be for PC gamers. Wait n see.
And maybe from thence ME4 - though I suck at FPS, and could feel very cold and bothered about the ending. But if Haper Lee was mobbed, I think I can take that ending - whatever it is.
Besides EA not being very true to its PC fan-base, Origin has a very vigorous customer service, Origin asked recently what I thought of them - and I gave a very long rant what was M&KB poor about Inquisition - and that to break through they should partner more with KickStarter projects.
I do not give a toss about Origin or BioWare points - and to say Origin does not have great customer service would be untruthful.
I rather like Origin, even - but this will be very cruel if BioWare cares not for its PC fanbase.
I am no great fan of Inquisition - what a piss-poor port!! And I fear it only gets worse.
However - on customer service, Origin is the best, I find.
I used to think that the customer service is good. Not anymore. Tried to buy something via PayPal, card was charged, the Origin site glitched and the transaction did not finalized. But the money are in the EA accounts according to my own bank and to PayPal. Had an inquire with the live chat, first advisor was nice and told me that i will get my money back in 8 working days. After 8 days, no money were back. Tried again the support and i was allocated a different advisor, a certain
Louise D. that just did not want to contact someone with the right credentials to check why my money are not back. And she kept pouring security questions and repeat that i should contact the bank, despite me explaining several times, that the first thing i did when i've seen my card charged was to check with my bank (i'm paranoid, so sue me). This person did not checked the previous chat log, where i also mentioned that i checked with the bank and she had zero will to help. At the end she did not offered the standard case chat log, nor the standard advisor feedback form.
I've posted my problem on the Answer EA forums and opened a dispute via PayPal. In case that this won't be solved satisfactorily (games in library or moeny back), i will escalate to a claim. After posting my problem in the public forums, i was finally allocated a case officer and given an e-mail address. Hopefully, i will hear something next week. Lesson learned. Never buy from EA anything.