Still Haven't Heard From GOG About Support Ticket, page 1 - Forum

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Nakatomi_Uk

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Registered: Nov 2014

From United Kingdom

Posted July 01, 2016

1

I submitted a support ticket for Grandia 2 because it keeps freezing on my machine as certain points I've resorted into rolling back a graphics driver since I recently upgraded to the latest AMD driver for my 7850 2GB card. I've even deleted and reinstalled the game twice each time to a different drive and it still locks up I've sent off DXdiag report with my ticket yet I cant find the email so I can ask of any news because the support page is very cofusing

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paladin181

Cheese

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Registered: Nov 2012

From United States

Posted July 01, 2016

2

>.> They sent you an email to your preferred email address with your ticket number. The followup emails also go to your email address. This has nothing to do with the support page being confusing, unless you're saying you never submitted a ticket. My question is, why do people delete important emails with purchase receipts and/or support ticket numbers in them?

Trilarion Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... User since {{ user.formattedDateUserJoined }} Friends since {{ user.formattedDateUserFriended }} Unblock chat User blocked This user's wishlist is not public. You can't chat with this user due to their or your privacy settings. You can't chat with this user because you have blocked him. You can't invite this user because you have blocked him.

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Trilarion

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Registered: Jul 2010

From Germany

Posted July 01, 2016

3

Nakatomi_Uk: I submitted a support ticket for Grandia 2 because it keeps freezing on my machine as certain points I've resorted into rolling back a graphics driver since I recently upgraded to the latest AMD driver for my 7850 2GB card. I've even deleted and reinstalled the game twice each time to a different drive and it still locks up I've sent off DXdiag report with my ticket yet I cant find the email so I can ask of any news because the support page is very cofusing

You could open a second support issue and apologize for having forgot the ticket of the first issue. Btw. when was it you last heard from GOG support? If it isn't too long (couple of days) ago they may still come back to you.

Post edited July 01, 2016 by Trilarion

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CastleRivacheg

GOG Member

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Registered: Dec 2012

From Australia

Posted July 01, 2016

4

You also might have better luck addressing the problem to the specific games forum here instead of general discussions.

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