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ucfalumknight: I would suggest getting a pre-paid card as taj suggested. Since you're in the states, I use a Wal-Mart Money card, I load it up with cash when I'm in a spending mood. Originally they blocked my purchase, but a quick phone call and they added GoG to their safe list. Haven't had a problem since. There are a number of alternatives now with MasterCard, Visa, and American Express offering pre-loaded cards.
I do the same, AND it can be loaded onto PayPal, but either method works 100% for me. I keep a Wal-Mart prepaid Visa card, specifically, and have NEVER had an issue with it.
I sort of know how you feel.

Bank of America flags my credit card for a fraud alert for about 90% of my GOG purchases and 40% of my Steam purchases. I can predict it, almost every time. Despite spending many thousands of dollars over four and eight years, accordingly, with an average of a couple transactions every single week.

It's beyond aggravating. I understand their intention and if I didn't know that any other bank and credit card would do the same thing, I'd close my account. It always means that I have to dig out the fraud department phone number. Pick up the phone. Dial them. Go through the prompt. Speak to someone. Go on hold. Wait on hold for a couple minutes to a half hour, then answer a bunch of personal questions, then confirm recent purchases, then listen to their "we care about you" spiel, then go make the transaction all over again.

I have had to deal with this at least 35 times in 2012. (You would think, after four to eight years and many hundreds of transactions, they'd build a profile on their customer so as not to flag the charges that they make ALMOST EVERY WEEK).
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fortune_p_dawg: I live in the United States too and had a similar problem, you want to know what I did? I called them, flipped the fuck out, and told them I'd move every cent to a different bank. I now have no problems. Mileage may vary.
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dirtyharry50: Hmm. I like that idea. My problem is, I don't have all that many cents to move so they probably wouldn't care. On the other hand though, it would be fun for me and feel good. :D
It did. The first couple times they blocked my card I was cool and calm. The third time was the straw that broke the camel's back for me. I have three mortgages with them (rentals, bleh), a savings account, a checking account, and a credit card which I've never been late paying... ever. So I told them they could go suck off if they blocked my card or fee'd me for buying from GOG and Desura.
I'm from Spain and I know a little about our banking system, and I assure you there's no fraud here.
Our banks are near bankruptcy? Yes.
Are they a bunch of corrupt assholes who teamed with our politicians to steal all our money? Yes!.

But fraud, a la nigerian prince or something like that? No.
There's no 'black holes' where the money is lost without traceability (at least not if you aren't a politician).
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EdwardB: I live in the United States..
If that were my bank, I'd fire them.

Here's the deal. Banks are a customer to the you. Many banks forgot that. If they are not working to serve you, then fire them. There's tons of banks.

My bank (First State Bank in Jackson, TN) works for me. They give me over 3% APR on my checking. They block and unblock at my will to any state or country I want. They pay my ATM fees. They offer bill-pay and other programs. They offer free coupons for things I buy. I even won some roses for my wife from them.

If that's not your bank, fire them. Go to another bank who will.
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Cronjob: I sort of know how you feel.

Bank of America flags my credit card for a fraud alert for about 90% of my GOG purchases and 40% of my Steam purchases. I can predict it, almost every time. Despite spending many thousands of dollars over four and eight years, accordingly, with an average of a couple transactions every single week.

It's beyond aggravating. I understand their intention and if I didn't know that any other bank and credit card would do the same thing, I'd close my account. It always means that I have to dig out the fraud department phone number. Pick up the phone. Dial them. Go through the prompt. Speak to someone. Go on hold. Wait on hold for a couple minutes to a half hour, then answer a bunch of personal questions, then confirm recent purchases, then listen to their "we care about you" spiel, then go make the transaction all over again.

I have had to deal with this at least 35 times in 2012. (You would think, after four to eight years and many hundreds of transactions, they'd build a profile on their customer so as not to flag the charges that they make ALMOST EVERY WEEK).
I left work one day last month and went to the grocery store, the girl rings up my food for a total of $130-something (after waiting in line 15 minutes), I swipe my card and it's denied, and I say "wait, that can't be right, let me try again." So I swipe my card again and... DENIED. The cashier looks at me like I'm one of 'those' people. I'm furious, I'm wishing pain upon those who work in my bank's fraud department and their families, I'm a fire spitting motherfucker. I knew it was because I made a GOG purchase earlier that day at work; on top of that I had requested TWICE exclusions for Cyprus.

Knowing I'd have to stand in line with my cart full of crap again, I pulled my cart aside, sat down near the in-store Starbucks, called my bank, and completely let loose on some poor dipshit and his supervisor.

Oh, and since all that, I haven't had a single problem.
Post edited December 13, 2012 by fortune_p_dawg
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Cronjob: any other bank and credit card would do the same thing
Not necessarily. I've been buying games from GOG and Steam for quite a while without any hassle from my bank - the credit card company called me once about a GOG purchase, but I haven't had any problems since.
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EdwardB: I may have to do that, although I've avoided it because I don't want to link my bank account to PayPayl.

I have to ask, though, and hopefully someone from GOG.com will be able to answer this, are payments even processed through any of those countries - Russia, Spain, Germany?

Because the last time I had problems with a bank, I thought someone said that GOG.com processes payments through the UK.
I'm pretty sure you don't have to link your bank account to Paypal to use it. You should be able to just use a debit or credit card.

Edit: Paypal also doesn't have the bullshit "Foreign Transaction Fees." At least from the consumer side, not sure if the businesses you buy from have to pay something like that.
Post edited December 13, 2012 by Immoli
Weird. I've never before heard of a bank that has Germany on a list of restricted areas. The banks here are absolutely not known for being a heaven for fraud.
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Cronjob: snip
Bank of America is one of the worst banks in the country for reasons like this, among others. If you switch to another bank (ANY other bank, even another supermassive one) I can almost guarantee you'll be pleasantly surprised. BoA is... not very customer-oriented, to say the least. Unless they've got really awesome rates or something, you should really consider ditching them, or at the very least move your checking account elsewhere.
Try using a prepaid card, I get mine from my bank no problems or go to another bank and buy it there. Just be sure to ask specifically if they allow for overseas transactions.
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EdwardB: I live in the United States. I like GOG.com. I have been a member for a few years. I have had three banks in that time. My first bank never gave me any problems buying from GOG.com. I moved.

Bank 2 hit me with all kinds of little charges that they could never explain, and finally (after much persistence) relented and took them off my account.

I had a few other problems with that bank, and switched to Bank 3. The people at this bank are generally very helpful and friendly.

However, I tried to purchase a game the other night and found I wan unable to do so. I went to the bank today and was told that I was probably not allowed to purchase from GOG.com because the country they were in was on a "restricted" list. I told them the company is in Poland. Nope, Poland is not on the list.

A phone call is made to a manager. They say that GOG.com is trying to process my payment through either Spain, Germany, or Russia, and that those countries are restricted.

Why are those countries restricted?

Because there is a lot of fraud in those countries, says the bank. And the bank can be held liable for any kind of fraudulent charges that occur as a result. But the bank can unblock my card for $50.

Oh, I say, does me paying $50 relieve the bank from liability?

No.

Then why am I paying $50?

That helps the bank recover any losses.

$50 isn't that much money to protect against losses.

*Blank stare.*

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It's becoming more and more commonplace for individuals to make financial transactions across national borders. Maybe it's just the area I'm in, but I would really hope that banks would be on top of this sort of thing since it is their business.

I really like the people working at this bank, but I was beginning to get aggravated. The person I spoke with was acting like I was in some kind of danger of getting my information stolen even though I told them I have been doing business with GOG.com for years and never had a problem.

In fact, I told them that I was at risk of someone stealing my information if I used their online banking system. Again, I was just met with the kind of stare from someone who doesn't have an answer. I know that stare, because I've given it before, lol. Difference is I then admit that I don't really know the answer. Here, I just keep getting talked into circles.
You´ve just found out where hell gets its funds from ; P
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dirtyharry50: This is interesting. I've noted recently my bank is charging me "exchange" fees which are small but still annoying, for GOG purchases. The fee is small enough I haven't felt like going through the hassle of arguing with them over it. I know it would be a hassle. Trying to get a bank to stop ripping you off always is. I've yet to do business with a bank in the United States that did not screw me over at one time or another. I really hate them. I'm tempted to take my chances and stuff my money (little that it is) under the mattress where at least I control it and it is all mine.

I had a bad experience with PayPal in the past too. I will never use them.

I might try switching to my local credit union. Maybe that would help.
+1 for credit unions. You can't beat 'em...
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EdwardB: I may have to do that, although I've avoided it because I don't want to link my bank account to PayPayl.

I have to ask, though, and hopefully someone from GOG.com will be able to answer this, are payments even processed through any of those countries - Russia, Spain, Germany?

Because the last time I had problems with a bank, I thought someone said that GOG.com processes payments through the UK.
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Immoli: I'm pretty sure you don't have to link your bank account to Paypal to use it. You should be able to just use a debit or credit card.

Edit: Paypal also doesn't have the bullshit "Foreign Transaction Fees." At least from the consumer side, not sure if the businesses you buy from have to pay something like that.
I tried paying with my bank card through PayPal. The transaction was denied..
Post edited December 13, 2012 by EdwardB
I used to be a customer of Bank of America until they started getting really shitty about how they do things like, six years ago. They have a sort of monopoly in my local American hometown since they're really close to the border and lots of seasonal / migrant farm workers and retirees open accounts with them.

I told them off when they charged me for a deposit someone made to my account. I closed it and told them to stick it.

I went to Union Bank, which was nice, until they decided to start charging me money for having a checking account and not having a certain amount deposited every month or have direct deposit set up (note that they only charged you IF you had less than $200 in the account - I was fine with that.) When they announced that, I went and closed my account. The teller seemed honestly sad with me leaving, as if he understood that this was bullshit on the bank's part.

I recently opened an account at Rabobank and they too have the monthly fee, but the minimum amount I should have so they waive it is $100, which I am totally fine with. The best part? Very few people use the bank. There's rarely any lines. I love 'em.
Post edited December 13, 2012 by Foxhack