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Haven't had this problem myself thankfully, although whenever I have a game update available, it shows as still available for hours or even days after I download the update and the account refresh never seems to do anything about it for me. Eventually the misplaced flags correct themselves at a random time, although it is usually within 2-3 hours or so I would say.

I plan on re-downloading my entire catalogue of games (429GB currently) when GOG Galaxy launches, spread over probably 2+ months of time though, so if the glitch does strike, I'd probably just wait until then to "fix" it. :)
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theslitherydeee: Did it ever resolve?
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HypersomniacLive: If you mean by GOG Support, then unfortunately no, I had to click on every single game to make the "NEW" tag go away and rearrange my shelf manually all over again.
Me too, about 2 weeks ago.
Clicked them all too.
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AnimalMother117: NO, I forgot to unload all my stocks first, this is terrible.
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Ragnarblackmane: *Starts fitting him for a coffin* Very reasonable prices, sir.
I would purchase one, if not for the fact that my bank's records of deposits have been erased, will this never end?
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mrkgnao: Me too, about 2 weeks ago.
Clicked them all too.
And I bet you had as much fun as I did. ;-P