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First I want to say what a great thing it is you are doing here at GOG. Keep up the good work.
As the company and site grows many changes are probably on the horizon. I have two suggestions that might help the site grow and sell more games.
1. Add a total number of times a game has been purchased to the game detail page. This would allow those viewing the page to see what are fan favorites. I know there are ratings, but a lot of times those are posted by customers who had a great or terrible experience, leaving those in the middle out. A total times downloaded number would enhance this.
2. Referrals of new customers obviously would greatly increase your sales. Why not offer a promotion where for each new customer a person refers to the site, a credit is applied to their account. For example: If customer A refers customer B and customer B buys their first game, customer A receives $5 (or tied to game purchase price) credit in their account. Which customer A can use to purchase a new game. These credits are only give on the first purchase of a referred customer. This kind of promotion would spread the word about the site and increase sales thereby helping you and in return helping your loyal customers with a portion of that initial sale.
These are just a few ideas, you may have thought about. Does anyone else have any site improvement ideas?
Email the support team with feedback.
Also referrals are already being done, but only by affiliates.
We already have a features wishlist thread (linked to in the Welcome sticky and the FAQ), you should put your suggestion in there, or as TheJoe said, e-mail to support.