BMayzak: I'm expressing my dissatisfaction as a first time customer; this "whine" is my first impression with GOG.com and I think if they want to attract new or return customers, they need to know about it and remedy this. I realize the downloader is "optional", but given that they suggest using it for larger size games, it was recommended. I certainly wouldn't expect my browser to be a more reliable method of getting the game.
I'm sorry if I'm not jumping for joy at, likely, your favorite place to get games from, but it was a pretty miserable experience for me.
On a positive note, I was really impressed with the sleek look of the site/icons/forum/color scheme etc. Everything about GOG.com seems slick and professional, but the downloader was anything but.
Opinions are always best expressed via e-mail, not on a forum for the customers IMO.
Or perhaps via Twitter, if you're into that.
I've never had any problem with the downloader, but I've heard other people complaining. Luckily there is also a HTTP download option right there when you click on the game on your shelf.
There are also several custom downloaders created by forum users, but you can' t really count that towards GOG as a company since the only one they made is a buggy piece of fecal matter (for some users).
Oh and GOG is far from my favorite place to get games, it's just the best place to get old games. I prefer boxed versions of games.
Like I said, I was just really curious what you were hoping to accomplish with a post like that on what is a forum for the customers of GOG.
I don't even care your experience was terrible, I don't know you and I have no financial or emotional connection to GOG ;)