Posted July 09, 2014
After a long and heated conversion with my bank (the one I got my prepaid card) I learned a few things.....
1. There is a new ''Service fee'' introduced in June for every purchase made in dollars (because my account is in euros) There is a 2% charge up to a maximum of 5€.
2. My home address has changed in the system (it's used to verify me for secutiry reasons) and I had to give my old address to get verified (I've moved out of there 3.5 years ago).
3. Transactions can dissappear from my purchase history. And it's not just my idea, I spoke to a different person last week and the purchases I made were there and he confirmed them. Today they're gone. My card balance has not changed though....
4. Questions at the ATM about my card balance can dissappear too from my card history.
5. And lastly (which is the reason I phoned them 3 times up to now) my cards remaining balance does not equal my purchases. On two occations I noticed a smaller charge by 11.01€ and a bigger charge by 15.27€. (I use an ATM to regularly check my cards balance)
So I come here and ask your opinion and experience.
Has anyone encountered one or more of these "malfunctions" in their own bank? (Especially in the euro zone)
Should I ditch them and go to another bank?
1. There is a new ''Service fee'' introduced in June for every purchase made in dollars (because my account is in euros) There is a 2% charge up to a maximum of 5€.
2. My home address has changed in the system (it's used to verify me for secutiry reasons) and I had to give my old address to get verified (I've moved out of there 3.5 years ago).
3. Transactions can dissappear from my purchase history. And it's not just my idea, I spoke to a different person last week and the purchases I made were there and he confirmed them. Today they're gone. My card balance has not changed though....
4. Questions at the ATM about my card balance can dissappear too from my card history.
5. And lastly (which is the reason I phoned them 3 times up to now) my cards remaining balance does not equal my purchases. On two occations I noticed a smaller charge by 11.01€ and a bigger charge by 15.27€. (I use an ATM to regularly check my cards balance)
So I come here and ask your opinion and experience.
Has anyone encountered one or more of these "malfunctions" in their own bank? (Especially in the euro zone)
Should I ditch them and go to another bank?