Posted October 14, 2009
i wrote them Monday. am i just being too impatient?
This question / problem has been solved by cogadh
jadekitten
New User
Registered: May 2009
From United States
Sielle
db.tt/4DenbNp
Registered: Jan 2009
From United States
michaelleung
YOU ARE ALL RETARDS
Registered: Sep 2008
From Canada
Posted October 14, 2009
Question about what?
Sielle
db.tt/4DenbNp
Registered: Jan 2009
From United States
Posted October 14, 2009
Also it seems they were doing some site maintenance this morning, so that probably required a fair number of peoples attention. They are a fairly small company all things considered.
Namur
Malkavian
Registered: Oct 2008
From Portugal
Posted October 14, 2009
I would say, yes, you're beeing a little impatient.
jadekitten
New User
Registered: May 2009
From United States
Posted October 14, 2009
oh, they aren't in the US? I was unaware of that, and my question was concerning a promo code
Post edited October 14, 2009 by jadekitten
cogadh
Banned? Never.
Registered: Oct 2008
From United States
Posted October 14, 2009
Support will usually respond within 24-48 hours of when they receive your request. Note I said "receive". As Sielle mentioned, GOG is based in another country, Poland to be precise. As such, they are in a different time zone, meaning if you sent your request in any time after 11:00 am Eastern time on Monday, then you sent it after regular business hours and the message was not received until Tuesday morning, which in turn means you have only just passed the 24 hour mark and still have another 24 hours to go before support is "late" with a response.
Long story short, yes, you are being too impatient.