Beardley: As the title says, I submitted a support ticket about 2 weeks ago (june 23rd iirc) requesting a refund for a game, bought the 22nd ,based on their 14 day no-download policy and havent heard anything since.
I have confirmation it was received but have not heard a word out of them after that. Is this normal? How long should i expect to wait and does this invalidate my original request, even though I filed it well within the refund period?
Apologies if this is the wrong place to post this but I'm getting a bit fed up of waiting.
Thanks for any and all help
I have just issued that refund a couple of minutes ago - I'm very sorry that you had to wait so long. You sent your request to the "Other" mailbox, which is typically given the lowest priority during periods of time when we're experiencing increased support traffic. The entire summer promo was such a time, along with last week's developments, but we should be on track with the "Other" section by the end of this week, finally. In such high-traffic periods, we focus on other sections, and our priority in the Other mailbox is to fish out tickets related to present, time-sensitive issues, if there are any present.
Once again, I apologize, and in the future I strongly recommend using the "Orders and payments" section when asking for a refund.
