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General discussion (archive)weird browser issue, anyone have any tips or help?(11 posts)(11 posts)
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Posted July 29, 2013
Wellmy browser issue is 2 fold, I use Firefox mainly and recently, it has started to crash, quite often, and before than it had an issue where the tabs on it would go transparent for no reason.

My second issue is the website GTTV, for some reason every so often my pc cannot load everything on that website when I try to play a video, this has happened on FF, IE and Chrome. One time where I tried to access the website a big purple square appeared on my screen and the PC hardlocked shortly after.

Any Advice?
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Posted July 29, 2013
Did you update your videocard drivers to the latest version?
Did you install any extensions in FF?
Posted July 29, 2013
Sounds like a video card / GPU problem. Both of those could easily be related to the card failing causing display issues with FF and the site. That, or the an incompatibility could have been introduced with a driver update.

First off, you may be able to recover if you have a restore point (on WIndows). You can rollback programs and drivers, and your data (My Documents and the Desktop basically) should still be OK.

I'd also try making sure both FF and your driver are at the latest version, in case there's a bug that's been fixed.
Posted July 29, 2013
It'd help if you provided more info - what's your OS, what version of Firefox you use, do you use a different theme and which, do you have add-ons and plugins installed and which, do you use a custom userChrome file, have you made any changes in about:config, have you installed any custom scripts.

Every time Firefox crashes, it creates a crash report which you can find stored in the Crash Reports folder (inside your AppData Mozilla Firefox folder). Have you ever sent a crash report to Mozilla?

Lastly, have you tried running Firefox in Safe Mode or with a fresh profile?

Most of the above also apply to Chrome.
Can't help you with IE, sorry.

Regarding the videos - it might be due to an outdated flash plugin.
Posted July 29, 2013
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HypersomniacLive: It'd help if you provided more info - what's your OS, what version of Firefox you use, do you use a different theme and which, do you have add-ons and plugins installed and which, do you use a custom userChrome file, have you made any changes in about:config, have you installed any custom scripts.

Every time Firefox crashes, it creates a crash report which you can find stored in the Crash Reports folder (inside your AppData Mozilla Firefox folder). Have you ever sent a crash report to Mozilla?

Lastly, have you tried running Firefox in Safe Mode or with a fresh profile?

Most of the above also apply to Chrome.
Can't help you with IE, sorry.

Regarding the videos - it might be due to an outdated flash plugin.
Win 7 64bit, latest version of FF, no themes and only add ons I have are kapersky anti banner and all the adobe stuff. no changes to whatever the about:config is and nothing custom. I unistalled FF so I havent a crash report to show you yet, if it happens again (i expect it will) i'll post it here
Posted July 29, 2013
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ShogunDarius: Win 7 64bit, latest version of FF, no themes and only add ons I have are kapersky anti banner and all the adobe stuff. no changes to whatever the about:config is and nothing custom. I unistalled FF so I havent a crash report to show you yet, if it happens again (i expect it will) i'll post it here
Without being familiar with Kaspersky anti banner, I'll risk suspecting it for possibly beeing at least part of your problem.
A few more question regarding this one:
1. Does it (auto)install to all your browsers?
2. Does it serve any additional purpose besides the banner blocking?
3. I assume it's part of your security suite? Which one do you have installed?
4. In Firefox - does it install as an add-on or a plugin? Is the uninstall button greyed out?
5. Have you checked if it's compatible with the latest (stable, I assume) version of Firefox?
6. Have you checked their site/ forums if anyone else using it with Win7 64bit and latest Firefox has reported any issues?

As for

all the adobe stuff
what exactly does that include? Do you have anything else besides the Flash player installed?


EDIT: format
Post edited July 29, 2013 by HypersomniacLive
Posted July 29, 2013
First of all, did you have the hardware acceleration activated? It's an option in the last tab of the properties (sorry i can't lead you better here, but I'm using the german version and I don't know the english tab names).

Second thing is what plugins did you have installed? From what you wrote I guess Adobe Flash and Adobe Shockwave for sure, maybe also Java, a pdf-reader plugin and Adobe Air. Beside checking for an update for firefox itself I would also update flash, air and shockwave (if you have installed them). If you don't use Java, better disable it for security reasons. I don't know your webpage, but if that page uses html5 to play videos and not flash you could try to run firefox in safety mode for test reasons. You can do this by clicking on help in the menu and then something like "start with disabled addons".

If nothing helps, backup your bookmarks and create a new profile.Just press the windows-button and enter following in the search field: firefox.exe -ProfileManager. Alternatively you can edit the shortcut of firefox (righclick) and add a -p to the end of the execution file (don't forget to remove it later if everything is fine).Create a new account, start it and check if it works fine.If so, choose to use it as standard profile next time and import your bookmarks.
Post edited July 29, 2013 by DukeNukemForever
Posted July 30, 2013
avatar
DukeNukemForever: First of all, did you have the hardware acceleration activated? It's an option in the last tab of the properties (sorry i can't lead you better here, but I'm using the german version and I don't know the english tab names).

Second thing is what plugins did you have installed? From what you wrote I guess Adobe Flash and Adobe Shockwave for sure, maybe also Java, a pdf-reader plugin and Adobe Air. Beside checking for an update for firefox itself I would also update flash, air and shockwave (if you have installed them). If you don't use Java, better disable it for security reasons. I don't know your webpage, but if that page uses html5 to play videos and not flash you could try to run firefox in safety mode for test reasons. You can do this by clicking on help in the menu and then something like "start with disabled addons".

If nothing helps, backup your bookmarks and create a new profile.Just press the windows-button and enter following in the search field: firefox.exe -ProfileManager. Alternatively you can edit the shortcut of firefox (righclick) and add a -p to the end of the execution file (don't forget to remove it later if everything is fine).Create a new account, start it and check if it works fine.If so, choose to use it as standard profile next time and import your bookmarks.
I have

Adobe Acrobat 11.0.3.37
Google Update 1.3.21.153
Intel Identity Protection Technology 2.1.42.0 (I have this twice)
iTunes Application Detector 1.0.1.1
Java(TM) Platform SE 7 U24 10.25.2.17
Nvidia 3D Vision 7.17.13.2049 (this is there twice)
QuickTime Plug-In 7.7.4 7.7.4.0
Shockwave Flash 11.8.800.94
Shockwave for Director 12.0.3.133
Java Deployment Toolkit 7.0.250.17 10.25.2.17 (I disabled this yesterday as FF says it is 'vulnerable'


the only extension I use it kaspersky anti banner
Posted July 30, 2013
avatar
DukeNukemForever: First of all, did you have the hardware acceleration activated? It's an option in the last tab of the properties (sorry i can't lead you better here, but I'm using the german version and I don't know the english tab names).

Second thing is what plugins did you have installed? From what you wrote I guess Adobe Flash and Adobe Shockwave for sure, maybe also Java, a pdf-reader plugin and Adobe Air. Beside checking for an update for firefox itself I would also update flash, air and shockwave (if you have installed them). If you don't use Java, better disable it for security reasons. I don't know your webpage, but if that page uses html5 to play videos and not flash you could try to run firefox in safety mode for test reasons. You can do this by clicking on help in the menu and then something like "start with disabled addons".

If nothing helps, backup your bookmarks and create a new profile.Just press the windows-button and enter following in the search field: firefox.exe -ProfileManager. Alternatively you can edit the shortcut of firefox (righclick) and add a -p to the end of the execution file (don't forget to remove it later if everything is fine).Create a new account, start it and check if it works fine.If so, choose to use it as standard profile next time and import your bookmarks.
avatar
ShogunDarius: I have

Adobe Acrobat 11.0.3.37
Google Update 1.3.21.153
Intel Identity Protection Technology 2.1.42.0 (I have this twice)
iTunes Application Detector 1.0.1.1
Java(TM) Platform SE 7 U24 10.25.2.17
Nvidia 3D Vision 7.17.13.2049 (this is there twice)
QuickTime Plug-In 7.7.4 7.7.4.0
Shockwave Flash 11.8.800.94
Shockwave for Director 12.0.3.133
Java Deployment Toolkit 7.0.250.17 10.25.2.17 (I disabled this yesterday as FF says it is 'vulnerable'

the only extension I use it kaspersky anti banner
Did you try to run in safe-mode and see if the problem still occurs?

While I can't out of the box recognise a possible bad guy for your problem, but I'm not really a professional so does mean nothing, I would in general recommend to disable any plugins you don't really need. Intel Identify Protection Technology is new to me, but it seems it's necessary to login in some special accounts. Nvidia seems to be a plugin for some new 3D displays, which means I don't believe you there are many applications for it already. Quicktime plays some video formats I've not seen for a long time in the net, it will be installed with iTunes together. As far as I understand the iTunes Application Detector necessary if you want to login and make purchases from your browser. Google Update is just crap, it's not necessary for any software like Google Earth. Beside the Java Toolkit you maybe should deactivate the normal plugin. It's not necessary to run local programs like Minecraft and there are only a few services who still use java, as example online tax return here in germany printing post stamps and in some cases online banking. Good thing here is that in many cases you can do this also by local software and so don't need your internet browser for it.
Post edited July 30, 2013 by DukeNukemForever
Posted July 30, 2013
avatar
ShogunDarius: I have

Adobe Acrobat 11.0.3.37
Google Update 1.3.21.153
Intel Identity Protection Technology 2.1.42.0 (I have this twice)
iTunes Application Detector 1.0.1.1
Java(TM) Platform SE 7 U24 10.25.2.17
Nvidia 3D Vision 7.17.13.2049 (this is there twice)
QuickTime Plug-In 7.7.4 7.7.4.0
Shockwave Flash 11.8.800.94
Shockwave for Director 12.0.3.133
Java Deployment Toolkit 7.0.250.17 10.25.2.17 (I disabled this yesterday as FF says it is 'vulnerable'

the only extension I use it kaspersky anti banner
avatar
DukeNukemForever: Did you try to run in safe-mode and see if the problem still occurs?

While I can't out of the box recognise a possible bad guy for your problem, but I'm not really a professional so does mean nothing, I would in general recommend to disable any plugins you don't really need. Intel Identify Protection Technology is new to me, but it seems it's necessary to login in some special accounts. Nvidia seems to be a plugin for some new 3D displays, which means I don't believe you there are many applications for it already. Quicktime plays some video formats I've not seen for a long time in the net, it will be installed with iTunes together. As far as I understand the iTunes Application Detector necessary if you want to login and make purchases from your browser. Google Update is just crap, it's not necessary for any software like Google Earth. Beside the Java Toolkit you maybe should deactivate the normal plugin. It's not necessary to run local programs like Minecraft and there are only a few services who still use java, as example online tax return here in germany printing post stamps and in some cases online banking. Good thing here is that in many cases you can do this also by local software and so don't need your internet browser for it.
after disabling anti banner and java it hasnt happened since however the weird issue with the tabs going transparent did and turning off hardware accelration fixed that, what does that mean?
Posted July 30, 2013
avatar
ShogunDarius: after disabling anti banner and java it hasnt happened since however the weird issue with the tabs going transparent did and turning off hardware accelration fixed that, what does that mean?
Hard to say, I honestly don't know if mozilla changed something there like the dpi-settings. It's not activated here and I don't feel it's really necessary, but you can try and activate it again after the next firefox update and see if it's gone.
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General discussion (archive)weird browser issue, anyone have any tips or help?(11 posts)(11 posts)
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