First:

So you put YOUR opinion above anyone's else. If you prefer it this way, I could reply with F*ck yourself, but I don't do it. ;)

As I stated above, it is your opinion that it is a game breaking bug. As you admitted for the not fully working features of the game (problems with the music), you got a refund, correct?

Your comparison to graphic problems are not relevant. That is not the case here. If you would NEED the music to finish the game, yeap, full refund. Is this the case? Nope.

And as somebody mentioned, I can not verify it, the music comes back.

My opinion of false claims still stands, because this IS black and white.

Nowhere did you pointed out, that you can not complete the game or it disrupts your game play or similar.

Just a few quotes from you:

1.) GOG's refund policy is nothing but a huge lie.
2.) great 30 day money back policy only to lure people in and then not honor it
3.) not even caring enough to find a solution
4.) not honoring a policy that they have spelled
5.) Their service team is the most unprofessional and uncaring team

hmmm.....

Let's have a look at those:

1.) As you stated you got credits, but you still state it is a lie?
2.) see 1. you got credits, so did they honor it?
3.) disputable, we don't know if they are allowed to do anything about (see the problem they had in another 30+-page-thread). Never forget, they are distributors NOT devs!
4.) see 1. you got credits.
5.) disputable, I had good results from them. That is only your, sorry to say, personal opinion, which is not a fact. But you state it as a fact! That makes it a lie!

A credit is not a refund. Especially a one time credit so they claim. Money back means money back. The music in the game is broken. The music in the game is an integral part of Outlaws to many people, not just me. Music in alot of other games is an integral part. Again this is not a matter of opinion. The game is supposed to have music, and a game that is missing the music is unplayable to me. If I wanted to play the game without music, I could have just played the pirated version I downloaded just to try the game out before I bought it, because it didn't have any music. As I said before, the point here is not the money back. The game was only 4 bucks. The point is that GOG's policy is misleading and is written in such a way where they can twist it to mean what they want it to mean. This is GOG's actual refund policy.

If your game fails to start, or it crashes, you are entitled to a refund. Anything else is subject to GOG's own discretion and a one time credit may be offered for special cases.

So if you have a problem with a game that starts and doesn't crash, but is otherwise broken, just lie and tell them that the game doesn't start. That's the way you have to do it apparently.

Sorry don't know the game.....

I used to never watch the originating films either until I got older and appreciated them more. It was an interesting watch, but I wouldn't pay today's rates to see it in a theater.
Well, for starters, the early games created by Infocom.

yep, that is, why I always stated my/your opinion ;) It was just first not clear out of your first post ;)

XD Just got that game, and the joke is a good one. The game is designed to look like an old 1920s-30s horror movie so you get very limited coloring, dust particles, fading, and even the occasional frame skip. That might not sound great to some but I love it. It's like you are playing the original Nosferatu movie. :D

Now that would kick ass. I love nosferatu.

OK, thanks for the description ;)

OK, now that would be a good one ;)

You're a waste of time. Money back does not mean credits. It certainly does not mean "one-time" credits. No, I did not take the credit on the matter of principal, because that's not what I'm entitled to. Perhaps the problems you've had in the past with your games have been simple and/or actually had known fixes by the GOG support team. Yeah, I would think they were pretty good if all I had were simple problems that were easy to solve.

If this is how you reacted when communicating with the GOG-team, no wonder they were pissed off with you!

If you fail to even remotely discuss things properly and instead go onto an offense trip that is your choice.

With this stance you are only entitled to get flamed and similar. You are here again making false assumptions and similar.

The only person who is clearly and non-disputable a waste of time would be you, nobody else.

Have a good day, I am done with you and your false claims!

And my personal opinion, I don't think you are a loss to GOG or the community.

That would be the first thing I'd try if I'd encounter a bug like this.

Still not caring about your opinion. Good day.

Just a thought, persist with the team, if they go silent keep on them, depending on how silent they have been it could be the person you were dealing with is off a couple of days, Have you tried raising a new ticket?

I have known GoG to basically bend over backwards to help. And im pretty sure their "Have a nice day" comment isnt designed to ignore your comment but more like most companies they choose not to be baited into that kind of discussion. They never end well, I mean if they replied "sorry to hear that you have decided on that action" or along those lines, it just opens it up to "oh so you dont care?" its a lose lose situation when you go that route,

Keep trying with them, be persistent but polite, this is customer service afterall, you will get better results when being polite and courteous. Even if you are boiling mad, keep it polite and clear. If you need to take some time out and chill before replying.

I have been persistent. I'm officially done. I've talked to two different support members now. Both have gone silent. I never use any profanity or personal attacks, but I am firm and to the point when I have to be. I am a member of a service team as well, so I don't talk down to anyone who is trying to fix an issue. I don't have time right now, but I will put up the conversations on this thread later so everyone can see if it's a big deal to them or not.

Should GOG provide a refund to people over the developer misspelling their studio name in the game's opening cinematic? After all that would be an immersion breaker for some people and hence they may consider it a game breaking bug.