Looks like it could be related to some database hiccups like it was mentioned here. You have to wait for the support though, sorry.

I know its aggravating, but hang in there. Its the weekend, plus Poland is in a completely different time zone, so it may not be until sometime on Monday before you hear something from GOG. But rest assured, none of us old-timers (just celebrated 5 years here, myself) would still be here if GOG had crappy customer service.

Its getting close to 4 days. You're right though. I'll wait until at least Monday.

From the sounds of it, renaming ended up making a new profile by accident?

It's entirely possible then his whole library got deleted, if that's the case they may have to sift through everything you actually bought, double check it, then re-enter it in manually and post it as a single SQL entry. With as many games as is bought during deals that could take a while. Far more likely with an ID mismatch updating your ID to be the right one will fix the entire thing at once.

Yep. It seems that is exactly what happened. I hope it isn't too big of a hassle for them to sort that out. I still have my email receipts from the games I bought. I just wish they would contact me back though. It has me tearing my hair out.
I really wanted to play that D&D masterset :(

So support got back to me. All is well now. Now this instance of my account is separate. lol
Thank you all

Should I delete the thread maybe?

I kept this thread favorited, just to see how it turned out for you. Glad all is better.

We can't delete our own threads, so don't worry about it. It'll just fade off into the sunset, lost and forgotten. ;-)

any explanation why or what exactly happend ?

educated guess was during the process of renaming him, he was given a new clean profile instead of all his stuff transferring over... But i'm sure he will answer shortly if it's more complex than that.

As rtcvb32 said. During renaming a new profile was created with the same name. I was on the wrong end of that. Nothing too complex. They fixed it in a jiffy. They must have been swamped with requests though. It took 5 days for them to reply back to me.

I'm glad it turned out to be a minor issue in the end.

I'm glad to hear all ended well. I had no doubt about it.