dtgreene: Your answer, unfortunately, makes me less comfortable with the moderation than I was before getting an answer in the first place.
Bookwyrm627: I'm not sure what you're looking for here.
If you have an issue with a community moderator post, you can either talk to the mod in question or you can bring it to the attention of the other mod(s) or a GOG staffer, whether by PM or by Support ticket. If you have an issue with a GOG staffer post, you have the exact same options you had before the community moderators were introduced.
As for behind-the-scenes processes: I've signed an NDA, so there are things I'm not going to talk about. If you want to ask questions about GOG policies, then go ahead and ask GOG.
I'm mainly concerned about the situation where:
* The mod or GOG staffer does not address the issue and continues to be abusive.
* After being reported to a different one, the issue gets escalated, but then the mod or GOG staffer in question makes the final decision that they didn't do anything wrong.
(In other words, what I'm saying is that, should it get to that point, the mod/staffer in question should not be the one to make the final decision.)
(Again, let me be clear that there isn't a specific issue here, but that's not to say there couldn't be one in the future. GOG staffers and moderators are people, and just like everyone else, they can make mistakes, or they, can be deliberately abusive (or unwilling to admit their mistakes), and sometimes people in power abuse it. Then again, a good mod would, on being contacted, apologize and stop engaging in bad behavior.)